Security and Privacy

Security and privacy are our priorities. The Lysn platform uses cutting edge security technology and privacy protection procedures to ensure that your personal information is kept safe at all times.

Below are our security features compared to other video calling platforms.

Other platforms
End-to-end encrypted video link
Data security and encryption
256-bit data encryption
Data stored in Australia
Multi-factor authentication
HIPAA Compliance

End-to-end encrypted video link

Our video links are encrypted from end to end. No video data is recorded or stored. Only you and your psychologist see the live video stream.

Data security and encryption

We use banking level security with 256-bit data encryption to ensure that:

  • uses a Secure SSL Data Certificate which ensures that all information flowing through our website is protected from malicious third parties.
  • We use banking level security with 256-bit data encryption.
  • We use a secure payment facility provided by Braintree (a PayPal company) to handle our payment processing.
  • Your credit and debit card details and personal information are kept 100% safe, secure and private
  • None of your personal information is accessible to any third party

Data storage and privacy

All of the data is stored at a secure data facility in Sydney, Australia.

We use multi-factor authentication to ensure that only you and your psychologist can view your personal profile and consultation records.

We take privacy very seriously. We voluntarily comply with the Privacy Act 1988 and the Australian Privacy Principles to ensure that your information is kept private.

We are HIPAA Compliant

Although we are an Australian business, we voluntarily comply with the requirements of HIPAA (the Health Insurance Portability and Accountability Act).

HIPAA is United States legislation that sets out data privacy and security requirements for safeguarding medical information. It is the highest standard required by law in the United States and is a worldwide benchmark for security and privacy.

Why does this matter? We at Lysn believe that no one should have access to your personal information without your permission. We strive to give people full control over their information and we voluntarily comply with HIPAA to ensure that we offer the highest standards of data security.