‘Lysn’) collects, holds, uses and protects your personal information. This Privacy
Policy applies to your use of the lysnhealth.com.au website (‘the Website’).
You agree that using the Website or clicking ‘I Accept’ when signing up for a user
account on the Website implies your consent to the collection and use of your
has been developed in line with the Australian Privacy Principles in the Privacy Act.
Kinds of Personal Information Collected
In the course of conducting our business, we collect personal information from you
including, but not limited to:
your full name;
your contact details (including street address, postal address, email address,
phone number and fax number);
your time zone;
your date of birth;
your place of birth;
the languages you speak;
your marital status;
your next of kin;
your general practitioner’s name and contact number;
your occupation and employment status;
transactional information including method of payment and your consultation
dates and times;
your reasons for using the Website or any of our products and services;
your preferences and opinions relating to the Website or any of our products
logs, which may include information such as your Internet Protocol (IP)
address, browser type, browser version, clickstream data, the pages of the
Website that you visit, the features of the Website, activities or actions you do
while using the Website, the time and date of your visit to the Website, the
time spent on any pages of the Website, the number of consultations that you
have, the duration of each consultation, the technical performance of your
video calls, and other log related information relating to your use of the
We may collect and store the clinical notes and / or clinical assessments of service
providers who are registered with us, such as psychologists, dieticians, speech
pathologists, diabetic educators, physiotherapists and other health providers
(‘Providers’) which relate to your consultation with the Provider if we are requested to
do so by the Provider.
The personal information we collect is reasonably necessary for the purposes of
conducting and improving our business and our products and services. Given the
nature of the products and services we offer, some of the information we collect may
be sensitive information including health information. This information may be
collected in a number of ways, including:
Personal information collected by us may include:
through the Website;
through our services;
through our account creation process on the Website;
from our users;
through marketing research including surveys;
from competitions and surveys;
through any of our other business activities or events;
through a person seeking employment with us, having been employed by us
or being employed by us; and/or
by otherwise having some form of contact with a person, such as by personal
contact, mail, telephone, email, video teleconferencing, Internet or other
forms of telecommunication.
We endeavour to only collect personal information about you from you, where it is
reasonable and practical to do so.
Use of Personal Information
Lysn (including its staff, contractors and volunteers) will use the personal information
you provide in the provision of services to you.
We may use personal information you provide for evaluating, improving,
personalising and developing our business, the Website, our other products and
services, and to protect our users. We may also use your personal information in the
improving the Website, our other products and services, and user satisfaction;
providing and delivering the Website and our other products and services to you;
providing support to you (including technical support) with regard to use of
the Website and our other products and services;
promoting and delivering our Site and our other products to organisations and
our internal research and statistical purposes (including market segmentation and
customer value analysis); and
enabling us to forward to you other information or material which we believe
may be of interest to you, or which you have indicated you may be interested in receiving.
We automatically gather information to monitor the use of the Website and our other
products and services. Most of the data we collect is aggregated, and such
aggregated information is effectively anonymous to us.
Sometimes you will be asked to confirm that you agree to a particular activity, or the
collection of your personal information for a specific purpose. Though we usually
collect aggregate data, we will make it clear to you if any information is being
collected in a way that could personally identify you.
We may use Google Analytics, Amplitude and other third party analytics software to
track your usage of the Website. Google Analytics is a web analysis service provided
by Google. Google utilises the data collected to track and examine the use of our
Site, to prepare reports on its activities and share them with other Google services.
available at google.com.au/policies/privacy.
Disclosure of Personal Information
In the course of conducting our business, we may also disclose your personal
information to other entities including:
external service providers, so that they can provide products and services in
connection with the operation and improvement of our business;
our affiliates, including but not limited to other organisations and businesses
within our group of organisations; and
as permitted under the Privacy Act or any other applicable law.
We will not use or disclose information about individuals for other purposes without
consent, except in exceptional circumstances, such as if disclosure is required by law
or is necessary to protect the rights or property of Lysn or any other individual, or to
lessen a serious threat to a person’s health or safety. This may include if we have
concerns that there is a serious threat to your health or safety.
Certain services we provide and features on the Website are open to any other
account holders to view, including, but not limited to, our blog (if any), community
forum (if any) and certain aspects of your personal user profile. Any information you
create or post in these locations may be available and accessible to other users of
The Website may also enable you to upload, post, transmit, display, perform or
distribute content, information or other data, which may include your personal
information. Any information that you choose to disclose by means of such features
will become public information.
We strongly urge you to exercise caution when deciding to disclose your personal
information by such means. You agree to assume all responsibility for all personal
information that you have made public.
Storage and Security of Personal Information
We will use all reasonable endeavours to maintain the security of personal
information we collect against misuse, interference, loss, unauthorised access,
modification or disclosure.
Data transmissions over the Internet cannot be guaranteed to be fully and absolutely
secure. The Website and our services have security measures in place designed to
protect against the loss, misuse and alteration of the information under our control.
The precautionary steps we take to protect personal information include:
storing all our cloud information in Australian by way of a HIPAA complaint
external messaging of data is not permitted;
adopting measures to protect our computer systems and networks for storing,
processing and transmitting personal information;
adopting procedural and personnel measures for limiting access to personal
information by our staff;
regularly reviewing our information collection, storage and processing practices; and
secured encrypted servers, password protection for electronic files,
multifactor authentication procedures, securing paper files in locked cabinets
and physical access restrictions.
We cannot ensure or warrant that your personal information will always be secure
during transmission or protected from unauthorised access during storage therefore
you provide your personal information to us at your own risk. Please contact us
immediately if you become aware or have reason to believe there has been
unauthorised use of your personal information in connection with the Website.
Cookies are files with a small amount of data, which may include an anonymous
unique identifier. Cookies are sent to your browser from a web site and stored on
your computer's storage drive.
Like many sites, we use "cookies" to collect information. You can instruct your
browser to refuse all cookies, or to indicate when a cookie is being sent. However, if
you do not accept cookies, you may not be able to use some of the features of the
Website or our other products and services.
Web beacons (also known as clear gifs, pixel tags or web bugs) are tiny graphics with
a unique identifier and are used to track the online movements of users or to access cookies.
Unlike cookies which are stored on the user’s computer storage drive, web beacons
are embedded invisibly on web pages (or in e-mail).
Web beacons may be used to deliver or communicate with cookies, to count users
who have visited certain pages and to understand usage patterns.
Like many sites, we use web beacons to collect information which is done in
Competitions which are run by us are hosted on our servers and are conducted in
Competitions run by third parties, such as competitions run by our affiliates or
sponsors, will be hosted on the third parties’ own servers and the collection of
personal information will be subject to the privacy policies of the relevant third parties.
We strongly recommend that, before signing up to any third party competition, you
Cross Border Disclosures
We may disclose personal information to outsourced information technology service
providers, including cloud computing providers and data storage providers, based
overseas and located in the United States of America and Europe.
With the exception of the above, we will only disclose your personal information to an
overseas recipient if:
you consent to the transfer; or
the disclosure of the information is required, authorised or permitted by or
under an Australian law, other applicable law or a court/tribunal order.
If you use a Link to access a third party website, you do so entirely at your own risk.
You should always read the applicable privacy policies on the other website.
Accessing and updating your personal information
If you have established an account with us, you may access and amend your
personal information through the Website after you log in. It is your responsibility to
ensure that all of your personal information is accurate and kept up to date.
If you wish to amend personal information that we hold that you are not able to
amend through the Website, please contact us by writing to our Privacy Officer at
email@example.com.. We will reasonably endeavour to respond to your
request for access within 7 business days. You are responsible for advising us of any
changes to your personal information.
If you wish to delete your profile from the Website, please contact us by writing to our
Privacy Officer at firstname.lastname@example.org. Please be aware there may be
residual information left behind on our servers from your profile / personal information
which is beyond our control. If applicable, any legal requirement on us to maintain
certain records of your personal information shall prevail over any of your requests.
Mandatory Data Breach Notifications
From February 2018, pursuant to the Privacy Act 1988, we will be required to notify
you and the Australian Information Commissioner if we suspect that a data breach
(relating to your personal and / or health information) has occurred and there is real
risk of serious harm to you as a result of the breach.
will be governed and construed in accordance with the laws of New South Wales.
You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts
unenforceable by a court of law, such invalidity or unenforceability will not affect the
Policy from time to time without further notice to you. Any variations made will be
updated on the Website. Your use of the Website following any such change to the
If you have any concerns about how we manage your personal information, you may
write to our Privacy Officer at email@example.com. All complaints made will
be dealt with in confidence. We will reasonably endeavour to provide a response
within 30 days of receipt of your complaint.
If you are not satisfied with our response, you may lodge a complaint to the Office of
the Australian Information Commissioner (‘OAIC’) by writing to the OAIC at GPO Box
5218, Sydney NSW 2001. For further information about the OAIC, please visit